What you should ask when searching for the best auto body shop:
1. What is the shop’s CSI score?
A CSI (customer service indexing) score measures the quality of the body repairs, paint refinish and customer service from previous customers. A survey is generally conducted by a third party and the average CSI score is developed over time. A CSI score of 96 % or better is considered industry standard.
Baugh Auto Body consistantly scores between 97%-100%.
2. Does the shop have a good word-of-mouth reputation in
the community?
Ask around. Does your insurance agent recommend the shop? What about family, friends and co-workers? Look for an auto repair shop before you need one to avoid being rushed into a regretful decision.
As you can see in the testimonials throughout our site, our customers use words such as “extremely satisfied”, “great service”, “personal attention”, and “trust” to describe the work and team at Baugh Auto Body.
3. Does the shop use up-to-date modern equipment?
By using top-of-the-line equipment to repair your vehicle, the shop is ensuring you receive a superior repair. Equipment such as a downdraft paint booth, resistance welder and uni-body repair equipment all contribute to a safe and quality repair. Review the shop’s website or ask what type of equipment is used when you visit for an estimate.
Baugh Auto Body utilizes two downdraft paint booths to provide a factory finish free of dust, a superior color match, and a paint finish that is environmentally friendly. In addition, Baugh is the only shop in Richmond to use a multi-spot welder with an attached computer system to provide a “certified” weld on every vehicle.
4. Will the repair shop offer a complimentary ride to assist you in
getting into a rental vehicle, or dropping off or picking up
your vehicle?
Any body shop that is committed to excellent customer service will have no problem offering you a ride home from dropping your vehicle off or to the vehicle rental company to get into the rental vehicle.
Baugh Auto Body is always more than happy to provide this service free of charge.
BAUGH time |
|
| Monday – Friday | 8:00am – 6:00pm |
| Saturday | 9:00am – 1:00pm |
| Sunday | closed |
